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Operations Manager

Guelph, ON, Canada

Job Type

Full Time

About the Role

Job Summary:

The Operations Manager will be responsible for managing our day to day operation, with the primary objective of ensuring all orders are fulfilled. The role will consist of overseeing dishwashing, order fulfillment, and logistics operations, forecasting demand of materials based on sales forecast, and supporting the Chief Operations Officer in strategic decisions to drive down operations and logistics cost. The successful candidate will have excellent communication skills, be detail-oriented, and be able to work collaboratively with cross-functional teams.

Friendlier is a rapidly growing start-up, we are looking for a candidate who is committed to building processes and bringing prior knowledge and experience to enhance the business. The successful candidate must be able to work under pressure and limited structure.

Key Responsibilities:

Oversee Site Operations
- Set dishwashing schedule and priorities based on sales forecast and orders
- Recommend hiring schedule and frequency based on team capacity
- Identify pain points and relay to the Continuous Improvement Engineer
- Ensure employees are working efficiently and hitting their targets

Forecast Demand
- Using the sales forecast, forecast the material demand and order inventory of supplies to ensure adequate inventory levels are maintained
- Track inventory levels and usage of materials
- Oversee the organization of the warehouse

Strategic Growth
- Support the COO in strategic decisions to drive down operations and logistics costs
- Maintain relationships with strategic partnerships
- Support business growth with new ideas and recommendations
- Provide guidance based on previous experience on strategies for improvement and cost reduction



  • Bachelor's degree in supply chain management, engineering or a related field.

  • 5+ years of experience in manufacturing operations leadership roles.

  • Strong organizational skills and attention to detail.

  • Ability to manage multiple projects and priorities simultaneously.

  • Excellent communication and interpersonal skills.

  • Proficient in Microsoft Excel and other relevant software.

  • Experience with forecasting and demand planning.

  • Ability to work collaboratively with cross-functional teams.

  • Knowledge of sustainability practices is a plus.

If you are passionate about sustainability and have a proven track record of managing operations teams, we encourage you to apply for this exciting opportunity. At Friendlier, we are committed to building a sustainable future, and we believe that this starts with our team. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development.

About the Company

Friendlier is a clean-tech start-up dedicated to simplifying the transition from single-use packaging to reusable packaging. Our mission is to reduce waste and promote sustainability by providing reusable packaging solutions to businesses. We are looking for an Operation Manager to join our team.

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