frequently asked questions

 what is friendlier?

Friendlier is a company on a mission to make reusable packaging the default food packaging. We supply food service businesses with reusable take away packaging, and use our technology to facilitate the reverse logistics. We are making reuse easy, so everyone can participate. 

how does it work?

Businesses offer their meals in reusable containers. Upon the purchase of your meal you will pay a small deposit. When finished, scan the QR code using the A Friendlier Company app and return the container to any collection bin. All collection points are displayed on our app and website.

is refuse safe during COVID?

Yes, we take sanitation seriously! Our high-temperature dishwasher is rated to kill 99.999% of bacteria and viruses and has been approved for use during COVID.

how do I get my deposit back?

Before returning your containers, scan the QR code on the bottom with our mobile application. Your deposit returns will accumulate on our app. You can watch your balance grow, or request payout.

what if my container is broken?

If your container is broken, scan and return it anyway! We will make sure it gets properly recycled! You will still get your deposit back.

what are the benefits?

Reuse is the best way to save waste and reduce resource consumption. By keeping products in circulation, we get the full value of the containers, before recycling it into a new product at its end of life.  By choosing to reuse, you are contributing to a movement that challenges the take-make-dispose model, and proving that we can consume sustainably. 

what if I don't have a phone?

You can claim your deposit right here on our website. Scroll to the bottom of the site, and you will see a button to claim your deposit on the web. 

do I have to wash the container before returning it?

No, you are not required to wash the container, however, we ask that you rinse it out before returning it.  

is this better than compostable?

Yes! Compostable containers are single-use products that may or may not break down when disposed. Our system saves energy, waste, and resources!